CKB Newsletter 2022

Sure we all have bad days, weeks, and even years, like entering the third year of the COVID-19 pandemic and transitioning into an endemic period that may last a lifetime. Still, at CKB, we managed to turn the lemons of 2021 into the lemonade of high-performance banking by just about any standard, and our customers, employees, and shareholders were all the beneficiaries! 2022 presents the challenges of uncertain economic times as we see the highest inflation rate since the early 1980s. The laws of supply and demand are strongly at play as we experience supply chain problems that exacerbate the ability to keep up with demand. The Federal Reserve has indicated we will see multiple rate hikes this year, and global economic and geopolitical conditions, are all suggestive of our heading into a recession. Yet, with all of the headwinds we face as a nation, as evidenced by our 120 years of service, Cross Keys Bank is well prepared to keep our pledge to help our customers succeed. One thing we all learned from COVID is that the world has rapidly adopted mobile and remote banking convenience. Our response was to offer exciting new enhancements to our repertoire of convenient, virtual banking tools. We will soon introduce you to QUILO (short for “quick loan”), a new consumer loan application you will have at your fingertips on your mobile device and online at www.crosskeys.bank that allows for almost instant approval for qualified applicants. We will also roll out Zelle. Zelle will replace our current P2P mobile payments. Zelle connects banks of all sizes and their customers with a convenient mobile application tool to send money to friends and family. We have ApplePay and will soon have the Apple watch application and the Google and Samsung mobile wallets. To take a line from a very old optimist’s song, “At Cross Keys Bank, we like to accentuate the positive, eliminate the negative …”. The future is exciting, and we are so very thankful for the opportunity to have you become a raving fan!

Letter from the Chief Executive Officer, Michael Vizard

Success, defined, is “the accomplishment of an aim or purpose.” It is also defined, as “the attainment of fame, wealth, or social status.” Regardless, the measure of success depends on the intended objective(s) of achievement. In baseball, a .500 batting average would command the highest pay and be considered incredibly successful, but in banking, a .500 batting average of good loans to bad loans would be an utter failure, and a lender with such an average would not be a lender very long. Batting less than 99% in banking, you will soon feel the ill effects. As it is with most things in life, being well prepared and having the proper tools are important components of a successful team and a successful game plan. We are blessed to have a board of directors and a management team that provides us with the proper training and best tools to make us a high-performance community bank. Cross Keys Bank has a history of 120 years of continuous service to our customers; that may be the greatest measure of our success. The success that comes from the combined efforts of our entire CKB family is what inspired one of our officers to suggest our motivational theme and success mantra for 2022: “Teamwork makes the dream work!” permeates the atmosphere of our bank! Poet, Maya Angelou, wrote: “I’ve (We have) learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel”. Perhaps that best exemplifies the attitude and gratitude of service we bring to our customers, coworkers, and associates. At CKB, we take pride in the fact that we have a motivated team with a winning attitude that

Michael Vizard , Cross Keys Bank CEO

pg. 2 Cross Keys Bank 2022

Michael Vizard , Cross Keys Bank, CEO